Calls, chat and meetings in one window.
Communicator Next is the desktop and browser app for your company phone system. It brings calling, team chat, video meetings, SMS and fax together, and pairs with your deskphone.
Runs where you work
Windows, macOS and Linux
A native app for each. Windows installs from an MSIX package and macOS from a universal build for Intel and Apple silicon.
Any modern browser
Sign in from a browser when you cannot install software, with the same chat, calls and meetings.
Features
Available features depend on your edition and on what your provider has enabled.
Calling
Full call control from the desktop.
- High quality audioCall quality is monitored and adjusts to your connection speed.
- Deskphone integrationMove calls between your deskphone and the app.
- Call recordingStart, stop, pause and resume a recording during the call.
- Call history syncThe same recents on every registered device.
- Unified voicemailOne mailbox shared with Communicator Go. Send a call straight to voicemail.
- Dispatchable locationRAY BAUM'S Act location support for emergency calls on US systems.
Messaging
Team chat built into the phone system.
- Team chatThreads, pinned messages, edits, reactions and file transfers.
- Call from a chatStart a call or a meeting from any conversation.
- SMS and MMSText customers and colleagues from your business number.
- FaxSend faxes from the app.
Meetings
Video and audio conferencing.
- Private or public meetingsStart a meeting from the desktop or web app and share the link.
- Turn a call into a conferenceAdd people to a two-way call as you go.
- Conference roomsUse dedicated rooms set up on your system.
- Video and screen sharingShare your screen with everyone in the meeting.
Accounts and security
Sign-in and directory.
- Two-factor authenticationProtect sign-in with a second factor.
- Single sign-onSign in with your company identity provider.
- Server certificate checksThe app verifies the SSL certificate before joining a server.
- Microsoft Teams presenceKeep your status in step with Microsoft Teams.
- Synced contactsContacts from your other accounts in one directory.
- Shared presenceOne status across Next and Go.
Editions
Your provider assigns an edition to each user. You can mix editions on one system.
Office
The core calling and chat tools for start-ups and small offices.
Business
Everything in Office, with more flexibility and support for larger groups.
Agent
A focused layout for call and contact center agents handling queue calls.
Supervisor
Monitor and manage agents without extra data cluttering the screen.